telentConnect applications

telentConnect applications ensure that your employees have the tools to communicate effectively irrespective of their location.

Voice

Feature rich service

Voice is the base telephony service provided via telentConnect. It provides all the standard features of a modern service along with the ability to integrate with legacy equipment. The application is accessed via an IP phone or a desktop client.

Audio Conference

Uniting people in one call no matter where they are

Audio Conference provides the ability for your employees to dial into a conference call from any number and location. This reduces the time, money and effort required to attend meetings.

Web Conferencing

Sharing desktop content between meeting participants

A multi-media based conferencing service provides the ability to work collaboratively through sharing presentations, documents, files and desktop content using each participant’s preferred device.

Mobile

In or out of the office environment

A mobile soft client designed to enhance the productivity of mobile workers when either in or out of the office environment. The mobile client is an application that is placed onto the mobile device and extends access to the telentConnect functionality across Wi-Fi and 3G and 4G networks. This is delivered through a simple easy-to-use interface ergonomically developed for clarity and consistency.

Contact Centre

Management of customer interactions

Available in two service types, Express and Enhanced, the telentConnect Contact Centre service provides the ability for inbound customer contact to be managed more efficiently. This will improve your customer's experience whilst reducing overall costs.

The Enhanced Contact Centre service allows users to blend multi-media contact types such as email, webchat, and social media ensuring your agents have a real time, multi-channel view of your customer. This provides the ability to manage the different media types as consistently and efficiently as the standard voice call capability.

Voice Recording, Workforce Management and Integrated Voice Response are also available as additional options.

Microsoft Integration

Integration into your existing desktop

Fusion is a desktop application that integrates closely with Microsoft Lync and Microsoft Outlook. The Fusion client brings business class voice features along with video and “ad-hoc” or “scheduled” conferencing features seamlessly into the user's workspace.

On-site Gateways

Integrate with legacy systems during migration and provide resiliency

Onsite hardware ensures migration from the legacy platform to telentConnect is seamless and provides high levels of resiliency.

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